Cancellation and refunds
How to end a Sama subscription or ask us to review a charge
Last updated 15 October 2026
Free trial
The 14-day trial requires no payment card. If you do not choose a paid plan, paid access does not start automatically. Your workspace may be limited when the trial ends.
Cancel a subscription
A workspace owner can open Settings → Billing and choose to cancel at the end of the current billing period. You can keep using your paid plan until that period ends. The billing screen shows your current period and subscription status. If you cannot access the workspace, email hello@woohl.com from the account email address and we will help.
Refund requests
If you believe you were charged in error, charged twice, or the service did not work as described, email us with your account email, invoice or payment reference, and a short description. We review each request, including any rights you have under applicable law. Where a refund is approved, it is sent through the original payment method where possible; the payment provider and bank determine when it appears. Cancellation alone does not automatically reverse a charge for a period already started.
Buyer orders made through a store
Sama also powers storefronts for independent businesses. The seller of a product controls that product's delivery, return and refund terms. Check the policy shown by that store at checkout or contact the seller about an order. If you cannot reach the seller, write to us and we will help route the issue.
Contact
Send billing questions to hello@woohl.com. See our terms of service for the rest of the subscription terms.
Questions about this page? Email hello@woohl.com.
Communication address: DTU Innovation and Incubation Foundation, Main Bawana Road, Shahbad Daulatpur, North West Delhi, Delhi-110042, India.